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Password guidelines

Learn more about password guidelines.


ArticleINSTRUCTIONS & INFO

Manage your account password

Password guidelines
Adhere to the following guidelines when creating passwords.
  • Minimum 6 characters
  • Maximum 24 characters
  • At least one alpha character and at least one numeric character
  • Letter and numbers cannot be sequential
  • Cannot contain special characters, except hyphen (-) and/or underscore (_)
  • Cannot be the same as your Username/Member ID
  • Passwords are case sensitive. (Distinguishes between uppercase (capital) and lowercase (small) letters).

Examples of valid passwords
  • red231
  • william2
  • 768501_a

Examples of invalid passwords
  • 012345
  • abcdefg
  • ab$$#*j

Note: If your password was recently reset by a representative at AT&T, it is a good idea to choose a new password as soon as possible. This will help ensure the safety and security of your account.

Your AT&T Primary Member ID has two passwords: (1) The Account Password provides access to email, att.net home page, online Internet account management, backup Dial-up, and AT&T Wi-Fi hotspots. (2) The DSL Network Password is a system-generated password that is used by the modem or router to authenticate and connect to the DSL network. AT&T Sub Accounts only have an Account Password.

The following rules apply for Account Passwords:
  • Passwords are case sensitive.
  • Passwords must be 6-24 characters long.
  • Password characters must be alphanumeric.
  • Password must contain at least one alpha character and at least one numeric character.
  • Password cannot match Member ID.
  • Password cannot have any special characters except hyphen (-) and/or underscore (_).
  • Avoid using personal information, such as name, birth date or ZIP Code.

If you are having trouble signing into AT&T online account management, your email, att.net home page, online Internet account management, backup Dial-up, or an AT&T Wi-Fi hotspot, please review one of the following articles on how to change your Account Password:

The DSL Network Password is a system-generated password and should only be changed when troubleshooting your DSL Internet Connection and only when specifically instructed to do so by an AT&T Technical Support representative or internet connection related self-help article.

Note: You will not be able to use the DSL Network Password to sign in to your att.net home page, email, manage your online Internet account, backup Dial-up, or AT&T Wi-Fi hotspots. Instead you should use the Account Password for those functions.

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