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Verify a payment

Understand the steps you can take to verify that your payment was received, and to what you can do if it’s missing.


ArticleDETAILED STEPS

How to verify a payment

Check online

  1. Go to Profile > Update bank accounts & credit cards.
  2. Look under Recent payments, and select a payment for additional details if necessary. 

Note: Online payments are processed and posted to your account immediately, but may take up to two business days to appear online when you log in to myAT&T.
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Steps to take if your payment is missing

First, check any other AT&T accounts you may have to see if the payment posted there.

If you still think your payment is missing:
  1. Contact your bank, location where a money order was purchased, or credit card provider to verify the payment cleared or was cashed.
  2. If your payment hasn't cleared or wasn't cashed, we won't be able to provide additional information as we didn't receive the payment. Discuss options with the third-party vendor and resubmit a payment to AT&T.
  3. If your payment has cleared or was cashed, you'll need to contact us to have an AT&T case created. Have one of the following available (depending upon how the payment was made):
    • Bank drafts: A bank statement showing running balance with the payment in question deducted from your bank account. Include the AT&T case number and full bank account and routing number on the documentation.
    • Checks: The front and back copy of the processed check. Include the AT&T case number on the documentation.
    • Online bill pay - if processed electronically: A remittance pipeline from your bank's online bill pay support. (This shows the electronic details of the transaction.) Include the AT&T case number on the documentation.
    • Online bill pay - if processed via check: A copy of the front and back of the processed check from your bank's online bill support. Include the AT&T case number on the documentation.
    • Money order: The front and back copy of the processed money order. Include the AT&T case number on the documentation.
    • Debit/credit card: Your credit card statement showing the payment was submitted to AT&T. Include the AT&T case number and full credit card number on the documentation.
    • In an AT&T store: The receipt for the payment. Include the AT&T case number on the documentation.
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