If your device was purchased at an AT&T retail store, you may return it to any AT&T retail store during the return and exchange period.
If you bought your device online at att.com or by phone from AT&T, you can mail the device back to AT&T or return it to any AT&T retail store during the return and exchange period. Be sure to keep your tracking number.How to mail your device to AT&T
If you recently purchased a device using your AT&T Access More Card from Citi, mail it back to AT&T using the return label in the box it came in.
How do I get my refund for a return?
Your refund for a return will be made through the original payment method (credit, debit, check, etc.) and may take up to two months. Any rebates that were part of original purchase will be voided. We may also reduce the amount of refund for restocking fees or shipping charges.
How can I make an exchange?
You can exchange equipment once within the applicable Return Period.
If you ordered your new device on the att.com website and need to exchange it for another device, please contact Customer Care and a representative will be happy to assist you.
If you bought an AT&T Certified Restored device and want to exchange it for a brand-new version of the same device, you will have to pay the price difference between the AT&T Certified Restored and new device.
You will be required to sign a new contract under these conditions:
- The price you paid for the original equipment was a term commitment price.
- The new equipment has a different Early Termination Fee (ETF) associated with it from the original equipment, e.g., you exchange from a basic phone to a smartphone.
The new contract term will restart from the date the new agreement is signed. This will be your new Service Commitment date. However, your service activation date (the date you signed your first contract) will not change for any purpose, including, but not limited to, applicable warranty period and calculating any Early Termination Fees (ETF) you may be obligated to pay.
If you recently purchased your device using your AT&T Access More Card from Citi, please call 866.267.4510.