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User manual

Get help with your wireless device, plan, and more.

If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at 800.331.0500. We're available every day from 7 a.m. to 10 p.m. local time.

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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn how to update your contact information.

Wireless AT&T Account Management Account & profile Contact information - SMB

Find out how to reset your password or recover your ID.

Wireless AT&T Account Management Account & profile Forgot ID or Password - SMB

Learn how to manage your account with myAT&amp;T.

Wireless AT&T Account Management Account & profile IDs, login & registration - SMB

Manage multiple accounts online with a single ID.

Wireless - AT&T Account Management - Account & profile - Manage multiple accounts -SMB

Find out how to make changes to your wireless service.

Wireless AT&T Account Management Account & profile Move, change or cancel - SMB

Get additional information regarding your wireless service migration.

Wireless - AT&T Account Management - Account & profile - Moving to myAT&T - SMB

Get help with account and billing notifications.

Wireless AT&T Account Management Account & profile Notifications - SMB

Read about Terms &amp; Conditions and early termination fees for wireless service.

Wireless AT&T Account Management Account & profile Terms & conditions - SMB

Explore ways to manage your wireless service and account.

Wireless AT&T Account Management Account & profile - SMB

Viewing, understanding, and questions about your bill.

Wireless AT&T Account Management Account Billing & usage Bill details - SMB

Learn about billing periods, statements, and how we calculate your bill.

Wireless AT&T Account Management Account Billing & usage Billing - SMB

Read about charges and fees for your wireless service.

Wireless AT&T Account Management Account Billing & usage Charges & fees - SMB

Learn how to track your wireless data usage.

Wireless AT&T Account Management Account Billing & usage Data usage - SMB

Learn about early termination fees and qualifications.

Wireless - AT&T Account Management -  Billing & usage - (Early Termination Fee) Trade-in - SMB

Find out about your wireless bill, usage, and payment options.

Wireless AT&T Account Management Account Billing & usage

Wireless AT&T Account Management Account Payments Arrange a late payment

Learn how to make automatic payments on your wireless account.

Wireless AT&T Account Management Account Payments Automatic payments

Wireless AT&T Account Management Account Payments Electronic payments

Learn how to pay your bill and enroll in AutoPay.

Wireless AT&T Account Management Account Payments Make a payment

Find out how to pay your wireless bill by mail.

Wireless AT&T Account Management Account Payments Paying by mail

Learn about which payment methods we accept.

Wireless AT&T Account Management Account Payments Payment methods

Check out ways to pay your wireless bill.

Wireless AT&T Account Management Account Payments

Get help managing your wireless service and account.!

Wireless - AT&T Account Management - SMB

Get help setting up your wireless phone or device.

Wireless Activation & setup Setup - SMB

Learn how to connect to the AT&amp;T network.

Wireless Activation & setup Wi-Fi, hotspots & network AT&T network

Find out how to create a mobile hotspot and connect to Wi-Fi at home or on the go.

Wireless Activation & setup Wi-Fi, hotspots & network Wi-Fi & hotspots

Find out how to connect using Wi-Fi, mobile hotspots, and the AT&amp;T network.

Wireless Activation & setup Wi-Fi, hotspots & network

Learn how to activate a device, unlock a SIM or device, use Wi-Fi, or explore coverage.

Wireless - Activation & setup - SMB

Find the option that’s best for you to talk, text, and use data while traveling outside the U.S. or on a cruise.

Wireless - International - International options - SMB

Discover ways to stay connected when you travel.

Wireless - International - SMB

Check out AT&amp;T talk, text and data plans and their features.

Wireless Plans & features AT&T talk, text & data plans - SMB

Explore features and settings for your wireless devices.

Wireless Plans & features Features & settings - SMB

Learn how to help protect your smartphone from unwanted calls and unsafe apps or files with AT&amp;T ActiveArmor Mobile Security.

Wireless - Plans & features - Mobile Security - SMB

Sync your wireless number with compatible mobile devices using NumberSync.

Wireless Plans & features  NumberSync - SMB

Learn about wireless rebates, offer details, rewards programs, and promotions.

Wireless Plans & features Rewards & promotions - SMB

Make the most of your wireless service with insurance, apps, and more.

Wireless - Plans & features - SMB

Get help with your wireless phone, plans, orders, and voicemail. Learn how to fix common issues or contact us.

Wireless

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You can call 866.246.4852 to make account changes. You can also visit us <a href="http://att.com/wireless" target="_blank" title="Link opens in a new window">online</a> to make eligible changes to your rate plans, phones, passwords, and other account information.

Making changes to your wireless account

Call or go online to make account changes