If you used the Forgot User ID/Password? link found on the AT&T Account Management online screen sign in
page to request a temporary password be sent to you, it may be because:
- You have changed your address (whether email or billing address) and the password was sent to the old address on file.
- Your email box may be full.
- If you selected the email option, you may have set up email controls that block our emails in order to prevent unwanted emails. Many Internet service providers (ISPs) offer filtering systems to keep unwanted emails out of your inbox. Sometimes, these systems filter out email that you want or need. To help ensure that you receive your monthly AT&T eBill emails, please add us to your address book or list of trusted senders. If you need help, call or email your ISP's technical support and ask for instructions on how to whitelist, or allow you to receive, all emails about AT&T services.
If you are still experiencing email problems after checking those reasons, contact us
and describe the situation. Be sure to include as much information as possible: your billing phone number, your user ID, your current email address, and any previous email addresses.