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Sign in troubleshooting tips

Find out what to do if you can't access your email account.


ArticleINSTRUCTIONS & INFO

Sign in troubleshooting tips

If you can't sign in to your AT&T Mail, try these troubleshooting tips:

  • Make sure Caps Lock is NOT enabled on your keyboard.
  • Make sure you have entered your correct Member ID and domain, which is the same as your full AT&T email address.
  • Make sure you typed the correct password.
  • Make sure cookies are enabled on your computer.
  • After two unsuccessful attempts, open a new browser window such as Internet Explorer or Firefox and try again.
  • Ensure you typed the correct password.
  • If you have a Single-User Account (you do not share the account with other people), put a check mark in the box that says Keep me signed in on this computer unless I sign out, under the username and password fields. Now your computer will remember your username and password and automatically sign you in.

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