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Adjustments & refunds

Learn about adjustments and refunds to your bill.

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Billing glossary
Learn how to dispute billing charges and get an adjustment. 
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When your refund will be received
If your refund is less than $250.00, you should receive your refund check approximately 30 days from the refund approval date. Please allow 60 days for refunds of more than $250.00. If it has been longer than this since you requested your refund, call us.
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When adjustments will appear on your bill
Adjustments are normally shown on a following month's bill.
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About billing service summary
Learn how to add or remove services, as part of bill dispute.
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Billing adjustments on the bill
Learn how to view adjustments on your next bill.
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