Setup

Learn how to file and track a claim to replace your lost, stolen, or damaged wireless device.

Learn how to get your device running on our network. It can be one you bought from us or a compatible, unlocked device you already own.

Learn about unlocking your AT&T phone, Android tablet, or mobile hotspot.

Find out if you can unlock your phone, Android tablet, or mobile hotspot, and then submit a request. Get unlock requirements for active military.

Order online and you can pick it up at the store. Plus, find out what to bring when you pick it up.

Learn about your phone or device replacement options.

Learn how to return your device or accessory. You can get a refund or exchange it for a new one during the return period.

Ready to upgrade to a new device? You may not have to wait any longer. Learn your options.

Find out how to transfer a device upgrade to another line on your wireless account.

Find out how to activate your new mobile device.

Find out what you need to transfer a number from another carrier to AT&T. Learn how long the transfer takes and how to check the status.

Learn how to bring your unlocked, compatible device to our network.

Reset or change your wireless security passcode online. It’s different from your password for signing in, and it’s not related to your device or voicemail.

Find out how to reset voicemail passwords or allow users to reset their password.