Internet equipment

Learn what your status lights mean, and how to use them to troubleshoot problems with your Wi-Fi gateway or modem.

Learn how to restart your Wi-Fi gateway or modem to get your internet up and running.

You can use these steps to reboot your modem or Wi-Fi gateway with a router connected and get your service working again.

Find out how to change gateway settings to the original, factory-shipped state. Remember, you’ll lose any custom settings.

Find out if your modem is defective.

Find out how to upgrade or return your DSL modem or gateway.

If you use a router that wasn’t provided by AT&T, use the following list to find support for your manufacturer.