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Troubleshooting & repair
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DSL
Troubleshooting & repair
Internet equipment
Internet equipment
Identify and fix issues with your Wi-Fi gateway.
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Understand your gateway status lights
Learn what your status lights mean, and how to use them to troubleshoot problems with your Wi-Fi gateway or modem.
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Restart your Wi-Fi gateway or modem
Learn how to restart your Wi-Fi gateway or modem to get your internet up and running.
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Reboot your modem or Wi-Fi gateway
You can use these steps to reboot your modem or Wi-Fi gateway with a router connected and get your service working again.
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Reset your Wi-Fi gateway to original settings
Find out how to change gateway settings to the original, factory-shipped state. Remember, you’ll lose any custom settings.
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Troubleshoot your AT&T modem
Find out if your modem is defective.
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Upgrade or return DSL equipment
Find out how to upgrade or return your DSL modem or gateway.
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Third party router support
If you use a router that wasn’t provided by AT&T, use the following list to find support for your manufacturer.
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Understand your gateway status lights
Restart your Wi-Fi gateway or modem
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