Fees, charges, refunds & disputes

Learn about refunds, credits, fees, and charges on your bill, and how to question a charge.

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Fees, charges & disputes
Understand the taxes, surcharges, and types of fees you see on your bill. Plus, learn how to question charges.
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Refunds & credits
Find out how and where you can expect to see applied refunds and credits on your bill.
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Account access, IDs & passwords
Billing & payments
Move, change, suspend & cancel service
Privacy, fraud & security
Profile & contact info
Usage info & alerts