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How to Replace a Broken Phone: Making the Best of a Bad Situation

Nobody wants to be in a position where they have to replace a broken phone. These devices can be expensive, and people rarely budget for a surprise device malfunction. Unfortunately, bad things do happen, and most of us still need a phone after they do. To make things a little easier, here are a few tips for replacing a broken device.

Know your warranty options

It’s possible that your broken phone is still under warranty. If it is, you might be able to get a replacement close to free of charge. Here’s the process for doing that.

  • Check if your device is still under warranty. Your warranty will depend on how you purchased your device. If you bought your phone new, most manufacturers provide a one-year warranty.
  • Make sure it doesn’t have any disqualifying damage. Unfortunately, warranties don’t cover everything. For example, water damageand physical damage are usually not covered under your manufacturer’s warranty. Make sure that your phone is truly eligible before you try to exchange it for a new device.
  • Turn it in for a warranty exchange. If you are truly eligible, you can perform a warranty exchange. Warranty exchanges vary by vendor, but they usually involve sending the device back for replacement.

File an insurance claim if you can

If you have device insurance for your phone, you might be able to replace it, even if it isn’t under warranty. If you purchased device protection from AT&T, you can visit this website to file a claim. Keep in mind that you may need to pay your deductible as part of your claim, depending on your plan.

While it’s never fun to break something as valuable as your phone, hopefully some of these tips will make things a little bit easier for you.


This article was written by Matt Johnsen, a TechBuzz contributor. The statements in this article are his own and don’t necessarily represent the positions, strategies, or opinions of AT&T.

 

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