AT&T Device Protection: Everything You Need to Know

Cracked screen

If you don’t have device insurance, things like water damage, a cracked screen, or a lost device can cause a lot of stress. Replacing your device can get really expensive, and many of us don’t budget for a broken device.

The good news, however, is we are in a period of time called open enrollment.

What is open enrollment?

Similar to other types of insurance, device insurance has a limited window of time, called open enrollment, when you can purchase or change your insurance plan. Open enrollment runs February 1 – March 31, 2021. The only other time that customers can buy insurance is within 30 days of a new activation or device upgrade.  This means that if you’ve already had your device for more than 30 days, this is another chance for you to enroll.

AT&T customers will have three great options for phone insurance plans. Here is a summary of what you can expect from each of them.

AT&T Protect Advantage for 4

  • Covers up to 4 eligible devices.
  • Allows up to 8 shared claims within any consecutive 12-month period.
  • Replacement device as soon as the same day1 for approved loss, physical damage, or theft claims.
  • Covers electrical and mechanical issues after the manufacturer’s warranty expires.
  • The ProTechSM app can help you get U.S.-based technical help by phone or chat.3
  • Keep your pictures safe with the ability to store unlimited photos and videos4 using the Photo StorageSM app3.
  • Allows you to get regular device checkups to help improve signal, speed, battery, and other areas of device performance.

AT&T Protect Advantage for 1

  • Covers up to 1 eligible device.
  • Allows up to 3 shared claims within any consecutive 12-month period.
  • Replacement device as soon as the same day1 for approved loss, physical damage, or theft claims.
  • Covers electrical and mechanical issues after the manufacturer’s warranty expires.
  • The ProTechSM app can help you get U.S.-based technical help by phone or chat.3
  • Keep your pictures safe with the ability to store unlimited photos and videos4 using the Photo StorageSM app3.
  • Allows you to get regular device checkups to help improve signal, speed, battery, and other areas of device performance.

AT&T Mobile Insurance

  • Covers 1 eligible device
  • Allows up to 2 claims within any consecutive 12-month period.
  • Replacement device as soon as the next day2for approved loss, physical damage, or theft claims.
  • Covers electrical and mechanical issues after the manufacturer’s warranty expires.

Don’t miss this opportunity get AT&T Device Protection

No matter which of these insurance plans you prefer, you shouldn’t miss out on this opportunity to give yourself some peace of mind. If you are thinking of getting a new device, be sure to add insurance, and if you are a current AT&T customer, be sure to log into your myAT&T account and add device protection during the current open enrollment period.


This article was written by Matt Johnsen, a TechBuzz contributor. The statements in this article are his own and don’t necessarily represent the positions, strategies, or opinions of AT&T.


AT&T Mobile Insurance, and the insurance component of Protect Advantage for 1 and Protect Advantage for 4, are underwritten by Continental Casualty Company, Chicago IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, License #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA License #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

AT&T Protect Advantage for 4: $40 billed monthly. Includes Protect Insurance for 4, ProTech support, and ProTechSM and Photo StorageSM apps for up to 4 eligible devices. Limit 8 shared claims within a period of 12 consecutive months. Maximum value $2,500 per occurrence.

AT&T Protect Advantage for 1: $15 billed monthly. Includes Protect insurance for 1, AT&T ProTech support, and the ProTech and Photo Storage apps. ProTech support is available for 1 eligible device only. Limit 3 claims within a period of 12 consecutive months. Maximum value $2,500 per occurrence.

Mobile Insurance (MI): $8.99 billed monthly. Limit 2 claims within a period of 12 consecutive months. Maximum value $2,500 per occurrence.

General: Additional taxes, fees, and restrictions apply. For complete coverage details, including a list of eligible devices and deductibles, see att.com/deviceprotection.

1Same-Day Replacement: Eligibility is based on certain criteria, including device model/type, location, and inventory availability. Claims must be filed and approved by 4pm. Eligibility is determined at time of claim approval and is contingent on certain criteria. Same-day replacement is not available for Mobile Insurance customers.

2Next-day replacement:

Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.  If your original device was not lost or stolen, you must return it within 10 days after receiving your replacement device or you will be charged a non-return fee of up to $850.

3AT&T ProTechSM and AT&T Photo StorageSM apps:

The ProTech app and Photo Storage app require a compatible device with AT&T wireless service. Technical limits may prevent certain features from working on all devices. App functionality requires the device to be powered on and connected to the internet. Accuracy, availability and timeliness are not guaranteed. Free versions of the apps with limited features are also available. Data charges may apply. ProTech app and Photo Storage app provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 12.0 and up, or Android 6.0 and up. For additional details, as well as full terms and conditions, go to att.com/protech.

4Unlimited photo and video: There may be limitations on the size of each video that is to be backed up and secured.

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