Welcome Center

Before Installation

How to Get Ready

Getting ready for your installation day is easy. No need to wait to start enjoying U-verse TV online. Simply complete your pre-installation registration before your appointment.  


Once registered, you can:

  • Enjoy on-demand movies & shows using the U-verse app, even before installation. Explore more
  • Explore U-verse TV channel line-ups
  • Get a reminder of your exact installation date & time


To help you prepare, check out our helpful setup tips. And be sure to read the important installation information.

AT&T account passcode

Why do you need a passcode?

Your AT&T account passcode is the 4-digit number you chose when you signed up for your service. As the account owner, you can use your passcode to:


  • Complete your AT&T installation
  • Manage your account and services
  • Get technical support
  • Request a repair


Subaccount users can also use the passcode to call tech support. With the account owner’s permission, they can change services or ask for repairs, too.


How do you get a passcode?

You choose a passcode when you sign up for your service. Then we’ll email you the number. If the email bounces back or you don’t open it within a day, we’ll send you a letter by U.S. mail with the number in it.

Did you forget or need to change your passcode?

If you don’t have access to your passcode – or want to change it – you can speak with an agent to have it reset.
Ask for “technical support” when you call us at 800.288.2020.