U-verse Welcome Center

Self-Installation

If you like to do things yourself, self-installation is your opportunity to get hands on with your new U-verse service. If you chose self-installation during the ordering process, keep the following helpful hints in mind as you prepare.

Self-Installation Kit
You should expect your kit to arrive one to two days prior to your Service Activation Date.

Follow the instructions
Your Self-Installation Kit includes detailed instructions, make sure you review them fully before beginning installation.

Account Number and four-digit Passcode
You will need both of these numbers to complete installation, so make sure you have them on hand.

Do you need to check your order status or change your Service Activation Date?

Internet Installation

We can help make Internet self-installation quick and easy by providing just what you need to know, when you need to know it.

 

Remember: your service will be active by 8 p.m. on your Service Activation Date. Do not attempt to install your service before this time.

What's in the Self-Installation Kit

Your Self-Installation Kit will include the necessary equipment and connections as well as detailed installation instructions.

 

Self-install guides

When it comes to information and guidance on your self-installation, our useful guides will give you what you need to have a successful Internet installation day. You can even download and print out the guides, so you'll have the support you need every step of the way.

Where do I find my part number?

Guides are specific for each type of equipment and are identified with a part number. Your part number begins with "ATT" and can be found on the printed guide included in the kit. You will need this number to access the appropriate support documents online.

Voice Installation

Get your voice service up and running quickly by understanding the basics and knowing where to find the answers you need.

 

Remember:

  • If you have a home security system or a monitored health alarm, your voice service must be installed by an AT&T technician.
  • You must complete an activation call using the phone connected to the Gateway within seven days of installation.
  • Phone must be connected to Gateway and your service will be active by 8 p.m.
  • Adding a second line or ordering two lines requires a full technical installation.
  • You will not have TV, Internet, or voice service while replacing your AT&T U-verse Wi-Fi Gateway.

What's in the Self-Installation Kit

Your Self-Installation Kit will include the necessary equipment and connections as well as detailed installation instructions.

 

Self-install guides

These guides help make the installation simple and straightforward. They include specific equipment, and you can even download a print a copy to reference.

Where do I find my part number?

Guides are specific for each type of equipment and are identified with a part number. Your part number begins with "ATT" and can be found on the printed guide included in the kit. You will need this number to access the appropriate support documents online.