California LifeLine

Low-income phone service

AT&T California is committed to increasing telephone service availability for all Californians. California LifeLine (sometimes referred to as "ULTS" or "LifeLine") keeps low-income households connected by providing discounts on the telephone connection charges and the monthly basic telephone service charge.

California LifeLine Service

California LifeLine is a program sponsored by the California Public Utilities Commission (CPUC) that provides discounts on connection and monthly residential basic telephone service charges to eligible low-income households. Additional discounts are available to qualifying customers who live on federally recognized Tribal Lands or have a deaf or hearing impaired member in the household.

Other benefits include the availability of free toll blocking and no charge for the monthly Federal Subscriber Line Charge and the Federal Universal Service Fee. However, any other AT&T California features such as Call Waiting will be charged at the regular rate.

Choose the plan that fits you best:

Plans	Who May Benefit	Features	Cost
California LifeLine Plans
California LifeLine - Flat Rate*	Qualifying low income customers who make 3 or MORE local calls a day	Provides unlimited local calling	$6.11 per month for most exchanges (higher charges may apply in certain territories); $10.00 one-time connection fee for new service or to change existing service
California LifeLine - Measured Rate*	Qualifying low income customers who generally make LESS than 3 local calls a day	Provides 60 untimed local calls	$3.27 per month for most exchanges (higher charges may apply in certain territories) Additional untimed calls are 8 cents each - $10.00 one-time connection fee for new service — or to change existing service
Tribal Lands LifeLine**	Qualifying low income customers living on federally recognized tribal lands	Same as California LifeLine flat or measured plans above	$1.00 per month $10.00 one-time connection fee for new service, or to change existing service
California LifeLine Flat or Measured - Second Line	Qualifying low income customers with a household member using a TTY device	California LifeLine discount on a second line	Same as California LifeLine flat or measured plans above

*Usage charges may apply.

**Available only to California residents who live on federally recognized tribal land (as defined in Title 25—Code of Federal Regulations, Section 20.1, Paragraph (v)).

California LifeLine Flat Rate Service

You pay the same each month no matter how much you call within your local area. For local toll calls (made outside of the local area but that are not far enough away to be billed as long distance), charges are based upon Zone Usage Measurement (ZUM), or how far away you call and what time of day you call. Long distance calls are not included in the California LifeLine Flat Rate Service charge.

Lifeline Flat Rate Increase Disclosure:
Flat Rate California LifeLine Service will increase by $0.73 effective 1/2/2010 ($6.84-$10.36 per month effective 1-2-10). Rates vary depending on exchange and are subject to change. Rate excludes taxes, surcharges, subscriber line charge, installation and universal service fund fees.

California LifeLine Measured Rate Service

Measured Rate Service provides a reduced monthly rate for residential customers who don't make many local calls. Customers are charged per call for local calls in excess the 60 call monthly allowance. It generally makes most sense for customers who make fewer than three local calls per day. For local toll calls made outside of the local area, charges are based upon Zone Usage Measurement (ZUM) or how far away you call and what time of day you call. Long distance calls are not included in the California LifeLine Measured Rate Service charge.

Lifeline Measured Rate Increase Disclosure:
Measured Rate California LifeLine Service will increase by $0.39 effective 1/2/2010 ($3.66-$7.17 per month effective 1-2-10). Rates vary depending on exchange and are subject to change. Rate excludes taxes, surcharges, subscriber line charge, installation and universal service fund fees.

How to Qualify for California LifeLine

To qualify for California LifeLine service, you need to meet the following three requirements:

You may qualify for California LifeLine under either the Method 1 Program-Based OR Method 2 Income-Based described below.
The household in which you are applying for California LifeLine must be your primary residence and you do not currently receive the LifeLine discounts.
You cannot be claimed as a dependent on someone else's income tax return.

Method 1 Program Based: You qualify for California LifeLine if you or another person in your household is enrolled in any one of the following public assistance programs:

Qualified Public Assistance Programs
Medicaid/Medi-Cal	Federal Public Housing Assistance or Section 8
Supplemental Security Income (SSI)	National School Lunch's FREE lunch program (NSL)
Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps	Temporary Assistance for Needy Families (TANF) also known in California as: California Work Opportunity & Responsibility to Kids (CalWORKS); Stanislaus Work Opportunity & Responsibility to Kids (StanWORKS); Welfare to Work (WTW) and Greater Avenues for Independence (GAIN)
Healthy Families Category A	Tribal TANF
Women, Infants and Children Program (WIC)	Bureau of Indian Affairs General Assistance
Low Income Home Energy Assistance Program (LIHEAP)	Head Start Income Eligible (Tribal Only)

Method 2 Income-Based: You qualify for California LifeLine if your total household income is at or less than the California LifeLine income maximums.

California LifeLine Service Income Limits
Size of Household	Annual Gross Income Effective 6/1/09 to 5/31/10
1 - 2 members	$24,000
3 members	$28,200
4 members	$34,000
5 members	$39,800
For each additional member after 5 members, add $5,800

Household income is defined as all revenues received by everyone in your household, whether taxable or non-taxable, including, but not limited to: wages, salaries, interest, dividends, spousal support and child support, grants, gifts, allowances, stipends, public-assistance payments, social security and pensions, rental income, income from self-employment and cash payments from other sources, and all employment-related, non-cash income.

*Income levels are adjusted each year for inflation. Customers qualifying through income are required to provide documentation proving that proves the household income is at or below the income maximum levels listed above.

Acceptable income documents are:

Prior Year's state, federal, or tribal tax return; or
Any of the following income documents that show your total household income:
1. Income statements or paycheck stubs for three consecutive months within the calendar year
2. Statement of Benefits from Social Security, Veterans Administration, retirement/pension, unemployment compensation, and/or workmen's compensation
3. A divorce decree
4. Child support document and
5. Other Official documents

How to Apply for California Lifeline

New AT&T California Customers

If you are a new applicant, you must be approved for California LifeLine before discounted rates are received. Until you are approved, you will pay regular rates for basic phone service and connection charge. Interest-free payment plans are available for any applicable service- connection charges.

Existing AT&T California Customers

If you are an existing AT&T customer and would like to change your service to Lifeline, you will be billed a one-time conversion charge of $10.00 when approved for Lifeline. Please call us at 1.800.288.2020 to modify.

There is no charge to change from California Lifeline to basic residential Flat or Measured Rate service.

Lifeline Approval

If you are approved for LifeLine by the California LifeLine Administrator, you will receive a bill credit with the California LifeLine discount retroactive to the date your service began or the date you requested to be enrolled, whichever is later. If your bill has a credit balance of $10.00 or more, you may request a refund check.

Maintaining Lifeline Service

LifeLine eligibility is valid for one year. To remain on LifeLine, you will be required to undergo the annual LifeLine renewal process. A renewal form, sent by the California LifeLine Administrator, must be completed online or returned by mail by the due date on the form. If you have questions about your next renewal, call the California LifeLine Administrator toll free at 1.877.858.7463 or TTY 1.888.858.7889 from 7:00 am to 7:00 pm on regular business days. For more information, you may visit www.californialifeline.com

The California Public Utilities Commission (CPUC) or the California LifeLine Administrator may require supporting documents to prove your eligibility at anytime. You will be removed from California LifeLine and will be changed to regular residential service if you are found ineligible.

Ordering

Call us toll-free at 1-800-288-2020 weekdays 8 am to 6 pm and Saturday from 8:30 am to 5 pm (Pacific) from anywhere in the United States.

Accessibility Resources Center: Customers who are hearing, speech, vision or mobility impaired can call 1-800-772-3140 Monday through Friday, from 8 am to 5:30 pm. For TTY access, dial 1-800-651-5111.