Question 1

Why is AT&T doing construction in my neighborhood?

Accepted Answer

We’re building a fiber network that will deliver ultrafast internet speeds. Our crews are working hard to bring a 100% fiber network directly to your neighborhood— delivering speeds up to 5 GIGs.

Question 2

What is AT&T Fiber?

Accepted Answer

AT&T Fiber is the technology and network that powers the fastest internet plans that AT&T offers. Internet powered by fiber uses cutting edge, 100% fiber technology. Light waves transmit data, and fiber optic cable can send higher volumes of information over longer distances than copper cable. This means customers on a fiber network have higher speeds available to them. In particular, AT&T Fiber now delivers the fastest internet service of any major provider, with speeds of up to 5 GIGs.

Question 3

How is AT&T Fiber better than cable?

Accepted Answer

Traditional copper internet infrastructure is often shared between multiple houses, which means that your neighbors’ usage can sometimes impact your own internet performance. Fiber optic internet will perform the same no matter what usage rates are in your area.

Fiber optic cables send higher volumes of information over much longer distances than the current copper cables you’re probably used to. This allows for the data that makes up your favorite websites, streamed videos, and online games to travel to your devices at superfast speeds on a reliable connection.

You can read more about fiber here.

Question 4

What are the benefits of a fiber connection?

Accepted Answer

As you connect more devices to the internet, you’ll need higher bandwidth (or capacity) to use all of your devices at once without sacrificing speed. In today’s reality, people need to connect TVs, laptops, smartphones, game consoles, tablets, printers, home security systems, and more—all at the same time. Not only will you be able to use all these devices at once, but your download and upload times and streaming quality will take only seconds, allowing you to do more in less time.

Question 5

Where is AT&T Fiber available?

Accepted Answer

To find out if AT&T Fiber is available at your home, please check availability. If it is, feel free to start shopping! If it isn’t, we can notify you if or when it will be.

We are working around the clock to make AT&T Fiber available to more and more customers in your neighborhood every day.

Question 6

When will AT&T Fiber be available in my neighborhood?

Accepted Answer

Our crews are working as fast and efficiently as possible. Timelines depend on the size of the neighborhood, terrain, and existing infrastructure. You can count on us to minimize any disruption to your neighborhood.

Question 7

How will the AT&T Fiber network upgrade impact me?

Accepted Answer

We’re committed to bringing our fastest Internet speeds to your neighborhood, while minimizing the amount of time it takes and disruption to individual homeowners. This process is designed to avoid any interruption of your existing services, regardless of your provider. While everyone in the neighborhood might not choose to sign up for this exciting new service, we may still have service vehicles working in and around your yard in order to lay the fiber to provide service capability to the entire area. We commit to restoring each yard impacted to its original state.

Question 8

What do I do if I have concerns related to construction?

Accepted Answer

If you have any questions related to construction, yard damage or need to report a repair request:

Residents of IL, WI: Call 800.843.6581
Residents of IN, MI, OH: Call 877.780.5422
For all other states: Call 800.288.2020
Reference the door hanger information left for you by AT&T for additional phone numbers

Question 9

Are you an HOA leader or city official looking for a way to update your residents?

Accepted Answer

Feel free to share this flyer about our fiber network rollout with your community.

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