You can only have one AT&T Air for Business compatible device or accessory per order. If preferred, you can continue shopping with this item instead.

In order for us to help you, please stop by an AT&T retail store or call FirstNet Support at 800.574.7000.

It looks like you already have the maximum number of lines allowed in your plan group. To add more lines, create a new plan group (there’s no additional charge). Or, if you already have new lines in your cart, you can check out now without creating a new plan group.

You've reached the maximum number of lines allowed on your plan. Call us at 800.331.0500 and we'll get it sorted out.

The number you entered is already with AT&T and can’t be transferred.

The number you entered can't be transferred.

We’re having a system issue that’s preventing us from transferring your number right now—both online and by phone. Please visit an AT&T store and one of our reps can help transfer your number.

Get up to $360 off in bill credits over 36 months with number transfer and eligible plan

Looks like you have [[deviceName]] in your cart. Do you want to continue as a consumer or business customer?

Looks like you have [[deviceName]] in your SMB cart. Do you want to continue as a consumer or business customer?

We want to make sure we offer the best deals for you. Are you an AT&T Business customer?

Consumer account

Business account

Please call us at <a href='tel:800.331.0500'>800.331.0500</a> so we can help with your order.

It looks like you have something in your cart from AT&T Fiber®, AT&T WirelessSM, AT&T Home Phone, or DIRECTV. To buy with AT&T Prepaid, you’ll need to check out your existing order. Or, you can empty your cart and shop Prepaid products and services.

Looks like you can’t upgrade your device online. Call 888.830.7162 or visit an AT&T store, and we’ll help you get upgraded.

Now, let’s add a device for line [[lineSequence]]

Want to move your eSIM to a new iPhone? See our <a href="/support/how-to/prepaid/esim-get-started" target="_blank">Prepaid eSIM FAQ </a> for device-specific steps.
<div class="mar-t-sm">To move an eSIM from an Android device to another eSIM-capable device, call us a&nbsp; 800.901.9878<a class="hide-lg" href="tel:8009019878">800.901.9878</a> for assistance.</div>

Want to move a phone number from one device to another? The following devices are eligible:

Other places to find your IMEI:<ul><li>It may be printed on the box your laptop came in.</li></ul>

Go to Settings > Network & internet. Select Cellular.

Open Settings

Select Mobile operator settings from the Cellular page. Your laptop IMEI is here.

Go to Mobile operator settings

Go to Cellular > eSIM profiles. Your laptop EID is here.

Find EID

Other places to find your IMEI:<ul><li>Printed on a sticker on your device’s packaging</li><li>Under your device’s battery</li><li>On the inside of the device’s SIM card slot</li><li>On the back of your device</li></ul>

Navigate to your phone’s Settings. If present in Settings, tap System (some devices may skip this step).

Scroll to the bottom of Settings and tap About phone.

Tap About phone

Locate your IMEI or EID number. Press and hold the number to copy it. If there are two IMEI numbers listed, you can use either one. When you close this window, you can press and hold within the Enter your IMEI number field, and then select Paste.

Press and hold number

Other places to find your IMEI:<ul><li>Printed on a sticker on your phone's packaging</li><li>Under your phone’s battery</li><li>On the inside of the phone’s SIM card slot</li><li>On the back of your phone</li></ul>

Navigate to your phone’s Settings.

From Settings, tap General.

Tap General

Tap About

Navigate to your tablet’s Settings. If present, tap System (some devices may skip this step).

Scroll to the bottom of Settings and tap About tablet.

Tap About tablet

Some Android tablets have an IMEI information option on the Status screen—tap this to see your IMEI if it is not immediately displayed.

Tap Status

If there are two IMEI numbers listed, you can use either one. Press and hold the number to copy it. When you close this window, you can press and hold within the Enter your IMEI number field, and then select Paste.

Other places to find your IMEI:<ul><li>Printed on a sticker on your tablet's packaging</li><li>Under your tablet’s battery</li><li>On the inside of the tablet’s SIM card slot</li><li>On the back of your tablet</li></ul>

Navigate to your tablet’s Settings.

Other places to find your IMEI:<ul><li>On a sticker on your watch’s packaging</li><li>On the inside of the watch’s SIM card slot</li><li>On the back of your watch</li></ul>

Navigate to your watch’s Settings.

Tap Settings

Tap System

Tap About

Locate IMEI

Other places to find your IMEI:<ul><li>On a sticker on your watch's packaging</li><li>Under your watch’s battery</li><li>On the inside of the watch’s SIM card slot</li><li>On the back of your watch</li></ul>

Navigate to your watch’s Settings.

On the next screen, tap About, then scroll down locate the IMEI number.

Open the Apple Watch app on your iPhone. Tap General, then tap About. Press and hold the IMEI number to copy.

Or, from your iPhone…

<div>Wireless Account Lock is turned on. To place an order, first use the myAT&T app to turn it off.Heads up: You may see this message even after your account is unlocked—don’t worry, you can continue with your purchase.</div>

This device has been reported to AT&T as lost or stolen and can’t be activated online. Call us at 800.331.0500 for more information.

It looks like this device is locked by another carrier. You will need to contact your current carrier to unlock.

Your device is not compatible with the AT&T network.

To add a device on FirstNet, you can check another device's IMEI or shop for a new FirstNet-compatible device

This device has been reported to AT&amp;T as lost or stolen and can’t be activated online. Please call FirstNet Support at 800.574.7000.

To add a device on FirstNet, please check another device’s IMEI. Or, you can add another device on the AT&T network instead.

This device is not compatible with the AT&T network. You can try entering the IMEI for a different device.

This device has been reported to AT&T as lost or stolen and can’t be activated online. Call us at 800.901.9878 for more information.

This device has an unpaid balance associated with it. This must first be paid to bring this device to AT&T.

his device has been reported to AT&amp;T as lost or stolen and can’t be activated online. Please call FirstNet Support at 800.574.7000.

This plan only work for smartphones. Call us at 800.331.0500 for help.

Call us at 800.331.0500 or visit an AT&T store for assistance.

It looks like we can't activate your device online. For more info, call us at 800.901.9878.

We don’t recognize that ICCID number. Enter a different number or give us a call at 866.499.8008 for more help.

We don’t recognize that ICCID number. Double-check the number you entered and try again. Not sure what to look for? Your ICCID has 20 digits and begins with 89. If you want help, call us at 866.499.8008.

We're working on our system right now. Give us some time and try again later.

We don't support your device anymore. Let's find you a new, compatible device that fits your needs. <a class=rBody href='https://www.att.com/shop/wireless/devices/prepaidphones.html'>Shop prepaid phones</a>.

Sorry, but that device can no longer be activated on our network. Please try a different device.

Looks like we're having trouble validating your device. Please call us at 800.901.9878 so we can help with your request. 

That SIM card is already active. Double-check the number you entered and try again. If you need help, please call us at 800.901.9878.

Looks like you're trying to activate a wearable. To add one to your existing Prepaid account, please call us at 800.901.9878 so we can help with your request.

We couldn’t find a match for that IMEI. Double-check the number you entered and try again. Not sure what to look for? Your IMEI number has 15 digits. If you want help, call us at 800.901.9878.

Looks like that device isn't a phone. Currently, when selecting two lines, both must be phones to continue. Trying to activate a tablet or hotspot? Please go back and activate one tablet/hotspot at a time.

That IMEI belongs to a wearable, which isn't supported for prepaid plan purchases. Please enter an IMEI for a phone, tablet, or hotspot to continue.

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