Performing a factory reset
A factory reset will erase all data from your device and is irreversible. This is good to do if you are going to trade in or sell your device. It will wipe all of your personal information from the device.
1.
From the Settings app, scroll to System.
2.
Tap System.
3.
Tap Reset options.
4.
Tap Erase data (factory reset).
Before you proceed, make sure to back up all photos, videos, and data you'd like to keep. When you factory reset your device, all your files will be deleted.
5.
Tap RESET PHONE.
6.
Tap RESET PHONE again.
7.
You've completed the steps!
