Performing a factory reset
A factory reset will erase all data from your device and is irreversible. This is good to do if you are going to trade in or sell your device. It will wipe all of your personal information from the device.
1.
From the Settings app, scroll to and tap System.
2.
Tap Reset options.
3.
Tap Erase all data (factory reset).
Before you proceed, make sure to back up all photos, videos, and data you'd like to keep. When you factory reset your device, all your files will be deleted.
4.
Tap Erase all data.
5.
Tap Erase all data again.
6.
You've completed the steps!
