<ol>
<li>
If there is limited or no connectivity between the Velocity and a connected device, conduct a Soft Reset. From any screen, press and hold the Power Key. 
Note: For GoPhone Users: Your device will have a different home screen showing ‘To check your data balance, go to <a href="http://att.com/mygophone" target="_blank" rel="noreferrer noopener">att.com/mygophone</a>’
<img src="https://content.sds.modeaondemand.com/authoring/image/97b54164861e4e28228440c4d95872a095cdec2627936687cbbe61060a1efbcb.jpeg" alt="device 2717/1326834.jpg">
</li>
<li>
Tap OK.
<img src="https://content.sds.modeaondemand.com/authoring/image/2d28633a24683170d918eab5b8235de465445295af555d561e15774a873f192d.jpeg" alt="device 2717/1326835.jpg">
</li>
</ol>

This article describes what to do if there is limited or no connectivity.

Limited or no connectivity

Get smartphone, tablet & mobile device support from AT&T. Select the brand of your phone, table, or mobile device from the list of popular brands.

AT&T Device Support – Select a Phone, Tablet, or Device Brand

AT&T Device, Phone & Tablet Support – AT&T Official Site

Velocity (MF923)

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

Your cart is empty

Limited or no connectivity

Was this info helpful?