Troubleshooting why incoming calls are going straight to voicemail
Step-by-step troubleshooting guide to fix incoming calls going straight to voicemail. Learn how to check your device settings, disable Do Not Disturb, verify network coverage, and update carrier configurations to ensure you never miss an important call.
1.
Check Do Not Disturb is turned off
- Open your Quick Panel and check to make sure Do Not Disturb is toggled off.
This setting is located at: Settings > Notifications > Do Not Disturb off (or swipe down from the top for Quick Panel > tap Do Not Disturb icon to disable).
2.
Check Spam/Unknown Number Filtering is turned off
- If you turned on call filtering for unknown or spam numbers, those calls may be silently blocked or sent to voicemail without a visible notification.
This setting is located at: Phone app > Menu > Settings > Caller ID and spam protection > turn off "Filter spam calls."
3.
Check Cellular Signal and Airplane Mode is turned off
- Check the top of your screen to check your signal strength. If you have low signal strength or Airplane Mode on, calls may fail to connect.
This setting is located at: Home > Apps > Settings > Connections > Airplane Mode off.
4.
Check Call Blocking
- Ensure the caller isn't accidentally blocked.
This setting is located at: Phone app > Menu > Settings > Block numbers.
5.
Check Call Forwarding is turned off
- Ensure you haven't enabled conditional call forwarding.
This setting is located at: Phone app > Menu > Settings > Supplementary services > Call forwarding.
6.
You've completed the steps!
