App Troubleshooting

In this tutorial, you will learn how to:

 

• Clear the app cache

• Force stop an app

• Check for app updates

• Remove an app

• Reinstall an app

 

Clear the app cache

1. Swipe down from the upper right corner of the screen, then select the  Settings icon.

 

2. Scroll to and select Apps > desired app > Storage > Clear cache.

 

 

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Force stop an app

From the App info screen of the desired app, select Force stop.

 

Note: You will be prompted to select OK to confirm. 

 

 

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Check for app updates

1. From the home screen, select the Play Store app > Account icon > Manage apps & device. 

 

 

2. Select Updates available.

 

 
 

3. Select Update next to the desired app or select Update all to download all available app updates. 

 

 

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Remove an app

From the desired app page in the Play Store, select Uninstall. Select Uninstall again to confirm.

 

 

 

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Reinstall an app

From the desired app page in the Play Store, select Install.