Poor Voice Quality

Poor Voice Quality

Learn how to troubleshoot issues related to poor voice quality.

INSTRUCTIONS & INFO

Prenote info

The AT&T Cell Booster Pro has a maximum range of approximately 15,000 square feet. Device range will fluctuate based on walls and other obstructions. Actual range might be limited by factors such as building materials, obstructions, and connected device capability. For tips on where to best place your AT&T 5G Cell Booster Pro, visit Device Location.

1. To improve voice quality, try moving the AT&T 5G Cell Booster Pro.

Note: You can purchase a Netgear Powerline to move the device to an area where coverage is needed, if it is too far from the router location. You can also purchase additional AT&T Cell Boosters to improve voice quality, up to 6 per address.


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2. Ensure that you are on the AT&T Cell Booster Pro network, and not the Macro Network (which may have poor coverage). The 4G C1, 4G C2 & 5G LEDs will flash white when an active wireless user is using the AT&T Cell Booster Pro network, and will be solid white when the device is ready for use.


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3. If your AT&T 5G Cell Booster Pro is connecting correctly, check your internet connection and that the minimum bandwidth requirements are met and that you are not experiencing any internet issues. The bare minimum is 25 Mbps minimum on downlink and 5 Mbps minimum on uplink. Recommended is 100 Mbps down and 5 Mbps up.

 

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