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Browse device topics
Find out how to block calls, use Wi-Fi Calling, and more.
Caller Number ID Only
Only the calling phone number will be displayed with Caller ID.
Making a Call
This article describes how to make a call.
TTY Support offers speech-to-text functions for the hearing impaired.
Use hotspots, connect to Wi-Fi, turn data on or off, and more.
Check the Wireless Signal
The signal LED on your device indicates the current wireless signal status.
Get device details and technical specs.
Learn how to clean your device
Get tips on the best way to keep your device clean.
This article provides an overview of information about the device.
Wireless Service LED has No Green Bars
This article describes what to do if the wireless service LED has no green bars.
What's in the Box
This article provides an overview of all bundled accessories.
Find out how to install a device and connect it to your home phone and internet.
Connect a Phone
This article describes how to connect a phone.
Turn Device On
Connect the device to a power source.
Explore what your device can do and how to use it.
All of HBO together with new hits, classic favorites, plus new Max Originals.
Explore ways to resolve device issues or reset your device.
Voicemail messages aren't being recorded by my Answering Machine
Try this if your answering machine does not pick up incoming calls.
Blinking Red Wireless Service LED
This may indicate problems with your SIM card.
Blinking Green Wireless Service LED
This article describes what to do if the wireless service LED is blinking green.
No Dial Tone
Try these troubleshooting methods if your Home Base does not produce a dial tone when a phone is plugged in.
I can't Connect to my AT&T MicroCell
This article describes what to do if you cannot connect to a 3G MicroCell.
Phone Not Ringing
Try this if your phone fails to ring during incoming calls.
General Warranty Information
This article provides an overview of general warranty information.
Learn how to set up and access your voicemail.
This article describes how to access voicemail.
Set up Voicemail or Answering Machine
Learn to set up and access the voicemail functions on your device.
Find help for your wireless service or refresh your connection.