Return orders placed online: If your order isn't exactly what you were hoping for, you can return or exchange it for another product. Our 14-day return policy applies to all orders. The full return policy can be found at att.com/shop/wireless/returnpolicy. For orders placed online, there won't be a restocking fee for returns made in the first 14 days. If you placed your order online and picked up in store, you must return to a company-owned retail store to have the restocking fee waived. Waiver of fee subject to change.

To make a return, you can visit a nearby AT&T store or ship it back to AT&T with the prepaid return shipping label. Make sure to include all original packaging and components like a battery, charger, and manual. At this time, exchanges can only be completed in company-owned stores.