You can exchange equipment once within the applicable Return Period. See Returns by Device.
If you ordered your new device on the att.com website and need to exchange it for another device, please contact Customer Care and a representative will be happy to assist you.
If you bought a AT&T Certified Restored device and want to exchange it for a brand-new version of the same device, you will have to pay the price difference between the AT&T Certified Restored and new device.
You will be required to sign a new contract under these conditions:
• The price you paid for the original equipment was a term commitment price.
• The new equipment has a different Early Termination Fee (ETF) associated with it from the original equipment, e.g., you exchange from a basic phone to a smartphone.
The new contract term will restart from the date the new agreement is signed. This will be your new Service Commitment date. However, your service activation date (the date you signed your first contract) will not change for any purpose, including, but not limited to, applicable warranty period and calculating any Early Termination Fees (ETF) you may be obligated to pay.
If you recently purchased your device using your AT&T Access More Card from Citi, please call 866.267.4510.