Need to return or exchange your new device?

If you bought your device online (att.com), over the phone with AT&T, or at an AT&T branded store, you have 14 days to start your return or exchange.

Two easy ways to get started

Give us a call

We will initiate your return or exchange by emailing you a prepaid shipping label to mail your device back.

Head into a store

Make your return or exchange with the help of one of our friendly experts at any AT&T retail store.

More details on our return and exchange policy

Learn more about our return and exchange timelines and restocking fees.

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