AT&T TV Service. You may cancel your new service within 14 days of purchase (except as otherwise required by state law) without paying an Early Termination Fee by calling 800.288.2020. All fees and charges paid for the service prior to cancellation shall be fully refunded.
Your included device. The AT&T TV device included with your new service must be returned to the same store where you picked up the device within 14 days of your purchase. If you received a device from a Ready To Go agent you can return the device to any company-owned AT&T retail store within 14 days of receipt. Devices shipped to you should be returned via mail using the return label provided in the original packaging within 14 days from the shipment date. If customer fails to return the device within the 14-day time period or returns a device that is damaged, customer agrees to pay a non-return fee of $120. We reserve the right to charge this fee to the payment method on file.
If you terminate service after 14 days of purchase and are subject to a term commitment, you must pay an Early Termination Fee.
Purchased AT&T TV devices. You may cancel your AT&T TV device(s) order by calling 800.288.2020 and returning the device within 14 days of purchase or shipment date, whichever is later, to receive a full refund. Devices picked up at an AT&T store must be returned to the same store within 14 days of your purchase. If you received the device from a Ready To Go agent, you can return the device to any company-owned AT&T retail store within 14 days of receipt. Devices shipped to you should be returned via mail using the return label provided in the original packaging within 14 days from the shipment date. If you need to have your return slip resent, please contact care at the above number.
Device paid in full. If customer has paid for the device in full and fails to return it within the 14-day time period, or returns a device that is damaged, customer will not be issued a refund.
Device on installment plan. If customer purchased the device on an installment plan, customer will be required to immediately pay the outstanding balance at cancellation. We reserve the right to charge this fee to the payment method on file. If you have returned the device, without damage, within the 14-day time period a full refund will be issued in 30 days.
For additional details visit [https://www.att.com/help/cancellation-policy-att-tv.html].