If you are an AT&T customer, please contact AT&T Customer Care at 1-800-331-0500. Your issue can be resolved by contacting AT&T Customer Care and cannot be resolved by the below process.


AT&T is committed to addressing issues that impair completion of calls to rural areas.


If you are a rural telephone company or service provider and suspect rural call completion issues with calls transmitted by AT&T’s network, please report the issue utilizing one of the methods below:

  • Toll-Free: (888) 647-4288
  • Email: rcc@att.com
  • For wireless callers with disabilities, please call (866) 241-6568
  • For wireline or VoIP callers requiring Relay Services, dial 711 for a Communications Assistant


Please be prepared to provide all of the following information when contacting AT&T regarding a rural call completion issue.

  • The name, email address and phone number of your network engineer or technician who can conduct network testing with AT&T
  • A description of isolation testing already performed
  • The calling and called telephone numbers
  • The date and time the call(s) were attempted
  • The description of the issue and the frequency of occurrence, if intermittent
  • What the calling party experienced (dead air, ring no answer, recording on line, etc.)