Question 1

What does the AT&T Smart Home Manager app do?

Accepted Answer

Smart Home Manager app provides you easy access to all of your home network info. It lets you find your Wi-Fi password, change your Wi-Fi network name, check the number of devices currently connected to your network, run a speed test, set parental controls, look for solutions to common technical issues, and much more!

Question 2

How can Smart Home Manager help optimize my home Wi-Fi experience?

Accepted Answer

Smart Home Manager app contains a number of tools to manage connected devices and optimize your overall home Wi-Fi experience. You can schedule downtime for a device, or a group of devices, and block access to unknown devices.

Question 3

I don't want to call technical support. Can I resolve issues with Smart Home Manager?

Accepted Answer

With the Smart Home Manager app, you can chat with a Virtual Assistant 24/7 to help you with any troubleshooting issues.

Question 4

How do I remove an unwanted device from my Wi-Fi?

Accepted Answer

To ensure you have the best internet service, you will want to ensure there are no unwanted devices connected to your internet. You can block unwanted devices or change your password, but keep in mind that if you change your password, you will need to update the password for all your connected devices.

Question 5

What is a guest network?

Accepted Answer

A guest Wi-Fi network is a separate network with its own name and password and preferably different from your main Wi-Fi network. Devices connected to your guest network can't share files or printers with devices connected to your main network.

Question 6

Can I use Smart Home Manager to set up a router and extender(s)?

Accepted Answer

Smart Home Manager will guide you in setting up your AT&T Wi-Fi Gateway and optional Extended Wi-Fi Coverage service. Not sure if you need Extended Wi-Fi Coverage service? No worries! Smart Home Manager can identify Wi-Fi signal weak spots and recommend the service if it may help.

Question 7

What happens if I think my Wi-Fi signal is weak?

Accepted Answer

You can use the Smart Home Manager app to locate weak spots. If Smart Home Manager finds any weak spots, or dead zones, it will recommend that you add AT&T Wi-Fi extenders so you can eliminate dead zones and have stronger Wi-Fi in every room.

Question 8

What does a Wi-Fi extender do?

Accepted Answer

Wi-Fi extenders create a mesh network that can help expand the Wi-Fi coverage throughout your home. They work to extend Wi-Fi signal beyond your gateway and help eliminate weak Wi-Fi spots. Check the Smart Home Manager app to see if you need an AT&T Wi-Fi Extender.

Question 9

How can I get updates on outages, new devices connected to my Wi-Fi, security threats, and other notifications about my internet?

Accepted Answer

With Smart Home Manager, you can enable push notifications on all things related to your network that need your immediate attention, including issues that are resolved proactively.

Question 10

Can I create downtime schedules and suspend home Wi-Fi usage during dinner?

Accepted Answer

Yes! Profiles allow you to set parental controls on your connected devices. You can even create groups of users and devices to set time limits and block internet access.

Smart Home Manager App - Manage your Wi-Fi | AT&T Internet

Your home Wi-Fi®.
Your rules.

Total control at your fingertips

Keep your home
connected and protected

Frequently asked questions