1. Filing claims with Asurion: Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See for details on these devices. Colors, features, and accessory compatibility are not guaranteed.