Return orders placed online: If your order is not exactly what you were hoping for, you can return or exchange it for another product. Our 14-day return policy applies to all orders. The full return policy can be found at https://www.att.com/shop/wireless/returnpolicy.html. For orders placed online, there will be no restocking fee for returns made within the 14-day return policy. If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change.
To make a return, you can visit a nearby AT&T store or ship back to AT&T with the prepaid return shipping label. Make sure to include all original packaging and components such as battery, charger, manual, etc. At this time exchanges can only be completed in company-owned stores.