AT&T Store Upland Upland Colonies

Great customer service. Gerardo was very helpful and knowledgeable. He spent good amount of time with us. We were there to upgrade one of our phones. Unfortunately the iPhone XR we wanted is not available. He advised us of other options to our advantage. We will definitely comeback to get the iPhone set up once it arrives.

Great customer service!

Jordan was very knowledgable and friendly this morning. He answered all our questions with no pressure. We will definitely use this store for years to come.

Wonderful professional service

I wanted to leave this review to commend the staff. Especially Reggie and the manager who both helped me during my visit. Both were extremely friendly and personable. This made a visit to the phone store which I normally dread, both pleasant and enjoyable. I am used to feeling like a burden at other locations. But I was able to walk in without an appointment, was seen immediately, and was kindly walked to my car. Great experience all around

The only reason I am giving this review 3 stars is because our sales rep Jordan was really fantastic. He went above and beyond to help us with our wonky situation. He stayed calm for the entire process (which for our first visit of the day was about 2-3 hours) even during our points of frustration with the run around of switching our lines to AT&T. At the end of the 3 hours we ran into a wall and had to leave and come back. Bless Jordan he really did a lovely job of being considerate, helping us weigh the options and making sure we were getting the help we needed.


However, upon our return I felt we were given a less than desirable experience with Paul. Now, Paul did ultimately kind of help us out but, it felt like an uphill battle. When we returned he said some of how Jordan had previously helped us was a courtesy and that they would have to give us the number to in-port our lines and call ourselves. Okay fair enough. Like totally fair enough. However, after sitting there for an hour and a half with no answer from this particular department we asked him if there was any chance the office would be closed. He said he knew someone working out of there that he would ask and low and behold the office wasn’t open. As a store manager why wouldn’t you know that? Okay, so maybe covid has things a little wonky right now but, the lack of consideration to think this through and check beforehand was absent. Calling the in-port department was crucial to us activating our phones. So after that fail, we basically left with SIM cards that won’t work until we call that office when they are open. Which we wasted 2 hours of our time trying to call. On top of this he claimed to have some new iPad in stock and then when he brought the only one they had out, it was a demo. Again, as a store manager how do you not know this?

On paper Paul said all the right things but, failed to respect our time, gave us super generic answers and overall didn’t make me feel like he really wanted to help us out, we’re grateful to him for canceling one of our lines but, had to be honest about the experience.