AT&T Store Upland Upland

Amazing service! Came in my phone wasn’t hooking up to wifi. Daniel knew immediately that I needed a SIM card. Very nice in explaining the issue and changed it for me. I was also able to purchase a few accessories. At times like these it’s nice to have people genuinely care. Thank you AT&T and Daniel!

I went in today for a simple charger and received the best customer service. Dani answer all my questions and even looked into saving me money on my bill. Overall this is one of the best stores to got to. Thank you Dani!!

Avoid this store!!

After going back and forth with in-store sales rep Zohel, numerous consumer reps, a retail consumer rep since March, and lastly a retention specialist who prompted me, I’ve decided to finally write this review.

I bought two Apple watches online on a BOGO $300 credit deal in December. For some reason the second watch was not able to be delivered and was cancelled so my initial response was to go to return the first watch (under the 14 day return period). I went to this ATT store being the closest open (per covid). Zohel, the in-store rep who helped me, told me he would still be able to get me a second under the BOGO deal. Having trusted him, I kept my first watch and purchased the second in-store. He also sold me on getting a first net plan for this second watch. He also gave me his business card.

Come 2-3 billing cycles later, I don’t get the BOGO deal that I was promised and am STILL not receiving them. After numerous calls since then, a retail consumer rep I spoke to last month stated that the BOGO deal would not be initiated because the watch was not set up correctly by the sales rep. Again, Zohel, tells me he’ll take care of it but I’ve not heard back since then even after asking him for updates. Yesterday (11/10/20) I decided to call a consumer rep again who sent in a case to his manager regarding the issue and transferred me to a retention specialist who finally said that there was absolutely nothing that could be done on their end and to take it up with the store itself.

In summary, instead of being able to return my watch which was what I initially wanted to do, I’m stuck with an un-returnable watch that I now have to pay full price out of pocket? If I had known that I was going to have to pay full price for it, I would have just returned my first watch. What this seems like was Zohel was pushing a sale he had no knowledge about. As a long time ATT customer, this is inexcusable.

After going back and forth with in-store sales rep Zohel, numerous consumer reps, a retail consumer rep since March, and lastly a retention specialist who prompted me, I’ve decided to finally write this review.

I bought two Apple watches online on a BOGO $300 credit deal in December. For some reason the second watch was not able to be delivered and was cancelled so my initial response was to go to return the first watch (under the 14 day return period). I went to this ATT store being the closest open (per covid). Zohel, the in-store rep who helped me, told me he would still be able to get me a second under the BOGO deal. Having trusted him, I kept my first watch and purchased the second in-store. He also sold me on getting a first net plan for this second watch. He also gave me his business card.

Come 2-3 billing cycles later, I don’t get the BOGO deal that I was promised and am STILL not receiving them. After numerous calls since then, a retail consumer rep I spoke to last month stated that the BOGO deal would not be initiated because the watch was not set up correctly by Zohel. He also abruptly hung up on the consumer retail support rep because he wasn’t getting the answer he wanted. Again, Zohel, tells me he’ll take care of it but I’ve not heard back since then even after asking him for updates. Yesterday (11/10/20) I decided to call a consumer rep again who sent in a case to his manager regarding the issue and transferred me to a retention specialist who finally said that there was absolutely nothing that could be done on their end and to take it up with the store itself.

In summary, instead of being able to return my watch which was what I initially wanted to do, I’m stuck with a second un-returnable watch that I now have to pay full price for out of pocket? If I had known that I was going to have to pay full price for it, I would have just returned my first watch. What this seems like is that Zohel was pushing a sale he had no knowledge about. Not to mention his unwelcoming attitude when I spoke with him at this location in October. I believe the consumer rep who he abruptly hung up on sent a case to their manager about him as well. It’s funny though because as soon as I said I was looking to open a new line, his attitude changed and told me to call him so he can set it up for me. As a long time ATT customer, this is inexcusable. Avoid this store.

Este lugar es el peor en el area , te ofrecen plnes engańosos,terminaspagando mucho mas , que lo que te ofrecen, y cuando reclmas. Adie te ayuda , no vayan a este lugar x que los van a estafar