AT&T Store Uncasville Montville Commons

Very upset that I was lied to by the manager that’s no way to do business you shouldn’t be a manager

Josh is the man! Was in there store for at least a couple hours waiting for my photos to transfer to the new iphone I was buying, and whilst waiting, he alone helped approx 12 customers easily.
Thanks Josh for all the help with my phone...!

Terrible experience with this store. I am a FirstNet customer and when I upgraded my IPhone I was told that a qualified for a free series 6 Apple Watch. However, the initial store I went to and upgraded my phone with told me I needed to come to this store for the Apple Watch promotion. After coming to this store they told me that I qualified for the promotion and it would be $10/month for the cell service on the watch. I received my first bill yesterday 11/24 and noticed that I was being charged $25/month for the cell service instead of the $10 I was told. After contacting ATT on the phone they told me that the $25/month is the rate for FirstNet customers and $10/month is for ATT customers and that I was misinformed when I was given the watch. I then asked if I could have the cell service taken off but then I would have to pay for the watch outright which is $500 dollars. I then asked if I could return the watch but I also cannot do that as I am outside of the 14 day return window. However I upgraded my phone and received my watch on 11/08 and just received my bill yesterday so if I had known I was going to be charged more earlier I would have returned with watch within the 14 days. So, now I am stuck paying $750 dollars for a 30 month contract instead of the $300 I was told and I have no way out of it. I have also gone to this store twice within the past two days where I have been told there is no manager available to speak to and there is nothing they can do for me.

I feel like I have been scammed. I have been told information that was false to get a contract opened which now I am stuck in. I would not have agreed to accept this watch had I known it would cost me $25/month. And then I can’t speak to a manager when I go to the store on 2 separate occasions? Maybe it was an honest mistake when the guy told me it was $10/month but now I am forced to spend an extra $450 on a watch over 30 months that I can’t get out of.

Jonathan provided great service! Very professional, highly recommend the Uncasville store

Dude, Walter was on point today man. I was in a rush and needed to do a laundry list of things, Walt said no problem, lets go!!! Ready for this, he turned off some insurance, traded in a phone, activated a new phone, transferred everything over from old phone to new phone, added a new line, added a new phone, set up new phone, took my payoff payment, took my tax payment and we talked about the game today....All in time for me to make it to work and not be late... Thank you Walter, professional and knowledgeable