AT&T Store Uncasville Montville Commons

Made an appointment & was seen by Joshua. Very knowledgeable & pleasant. Patiently answered all our questions. It is a process & takes about an hour for an upgrade.

What an amazing experience I had today at AT and T Montville! Joshua was so informative and nice and did everything to help me save $! He and the other employee that was there made my experience fun and I learned a lot about the products from them!! Thanks guys! You made my day!😃

I have been with AT&T for at least 15 years and normally go to this store because I've had the best help here. Not so lately. I upgraded my IPhone and have not been able to use my IWatch since. I have been dealing with Apple customer service for DAYS trying to fix it. Finally had to send in proof of purchase from last year so it could be reset completely. Still waiting for that to resolve so I can use it again (almost a week later). And I added a new line and wanted to use a promotion that ATT was offering. The person I was dealing with gave me a different phone (had to order it) thinking it was the deal I was looking for. I even called when I got home and could check on my computer. He said to wait for the phone to come in. If is wasn't what I wanted to bring it to the store and he would take care of it. I got hit with a $55 fee for switching the phone. I wanted to change the order the day I went in, within an hour of placing the order! NOT happy with the service. The upgrade, new line and not being able to use my watch cost me and extra $125 (1 upgrade fee, one activation fee for the new line and $55 for the switch that wasn't my fault). I don't see me sticking with ATT after these new phones are paid off. Time to look for a company that doesn't charge me hidden fees to stay with them.

I was in your location on Sunday. I was sitting in the wrong area totally by mistake. I was told by the incredibly rude person working that I had no common sense and he threw me out. I understand everyone is under pressure with Covid 19 but to be as ignorant and rude as your employee is unacceptable.
I am a Business owner and have managed large corporation venues. I have never seen anyone act like this to a customer who is potentially going to spend $3000 in your location. I highly recommend a better training program or better screening before you allow someone to get in front of your customers. I happen to be a high visibility radio personality in the area. I'm a professional unlike your employee so I would never talk about this on the air, but if anyone ever asks me about this location I will tell them what I think.

Jabez was very helpful and professional. Didn’t talk my ear off which I appreciate. Will be returning for business.