AT&T Store Grand Rapids Northridge Center

Worst customer service I have ever experienced. Condescending, cocky and arrogant. I could not log in to my account to pay my bill. All I wanted is to pay my bill and review charges. I told him that I would come back if it took two hours and his response arrogantly was” well it will take two hours” I told him I didn’t like his tone and especially as a loyal At& t customer. I grabbed my stuff and left. As I walked out the manager ( mike) preceded to tell me I was rude for how I responded. Much more arrogance was before, this is just a portion of their awful customer service. The service agents name is jackson. I have many people ask me and I send them there. I will never ever do that again. I would never send someone to receive that type of awful behavior and service. To make matters worse I was with my son and he was also angry at how they treated me. I literally was the only female in the showroom and for this to happen was awful. When my contract is up. No questions asked!!! Hands down, I will be done with all services through at& t. I hope they actually care about these reviews and something will be done about the terrible sales people they have representing them.

I stopped in to get a glass screen protector for my iPhone. I didn’t realize that I’d arrived right at closing time. The young lady was very gracious. She installed the protector and never made me feel rushed. I highly recommend the Celebration Cinema/Knapp Corner AT&T store.

very knowledgeable staff, took the time to explain in detail all questions that were asked. very good experience overall. will defiantly return to this store for future purchases, and service.

First impression was underwhelming. The new iphones were not on display (later to find out it was due to rampant display theft), and all staff was busy helping other customers, so we waited. And waited. But...in this case, it was definitely worth the wait. We were helped by Jackson, and he was exceptional. He was knowledgeable, friendly, and we walked out feeling confident about our purchases.

It went great! Store was neat and clean. We were greeted and assisted within 2 minutes.