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Learn how to change or cancel wireless service on a tablet, wearable, or hotspot.

Before you cancel

If you have an installment plan 

Any remaining device installment balance is due on your next bill when you cancel service. Learn how to pay off an installment plan

If you activated service on a device within the last 14 days 

You can find out how to return your device and cancel service in the AT&T Wireless Return Policy.

If you placed an online order

You don’t have to pay a restocking fee for returns purchased online that fall under the 14-day return policy. Did you pick up an online order in the store? Go to one of our stores to have the restocking fee waived. The fee waiver is subject to change.

If you want other options

Contact us if your device is:

  • Part of a trade-in offer
  • On a single line
  • Yours for 14 days or less

If it isn't, you can submit an online cancel request.

Cancel data plan

Have your AT&T ID and password handy to sign in.

Start cancel request

FYI: In some cases, it can take up to three business days to fully cancel your service.

 

Last updated: May 14, 2026

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