If you’re having problems with your service or account
- Troubleshoot your wireless call issues to fix calling problems.
- Make a payment arrangement if you can’t pay your bill by the due date.
- Use SplitPay so other users on your account can pay their share of the bill.
- Change your wireless plan to manage your capabilities.
- Get billing support to address other concerns.
If you want an alternative to canceling
FYI: If you cancel service in the middle of a bill period, you're responsible for the entire period. It won't be prorated based on your cancel date.
If you have an installment plan
The remaining unpaid installment balance is due immediately when you cancel the line linked to the plan. The balance will appear on your final bill. This includes accessory installment agreements.1
Learn how to pay off an installment plan
If you activated a device within the last 14 days
- You can find out how to return your device and cancel service on the AT&T Wireless Return Policy page.
- You don’t have to pay a restocking fee for returns purchased online that fall under the 14-day return policy. Did you pick up an online order in the store? Go to one of our stores to have the restocking fee waived. Fee waivers are subject to change.
We hate to see you go. To remove a line or cancel service, choose Chat when available or call us at 800.331.0500.
For Illinois, Massachusetts, and New York wireless accounts only: If you ordered service online, you may be able to cancel that wireless service at att.com/attaccount. Don’t have an AT&T account yet? You’ll need to create one first. Check your email or text message for a quick sign-up form.
Get details on canceling: