Choose how you want to get a wireless order you place online. You can have your new device shipped to you or see if it’s available to pick up at your local AT&T store.

Have your order shipped

You can choose from four delivery options:

  • Ground shipping (3-5 business days)
  • Two-day shipping (2-3 business days)
  • Next-day shipping (1-2 business days)
  • Same-day delivery

Some orders require a signature upon delivery. To find out if yours will, go to att.com/checkmyorder. You can also select the tracking link in your shipping confirmation email.

FYI: If your order wasn't delivered successfully, select Chat when available or give us a call.

Pick up in store

When ordering online:

  1. Select Check in-store availability to make sure your selection is available.
  2. Confirm or enter the ZIP Code for the store where you'd like to pick up the order.
  3. Choose your preferred location.
  4. Follow the prompts to check out and submit your order.

Wait until you get an email from us before you head to the store. We’ll let you know when your order’s ready to pick up.

FYI: We’ll authorize your payment when you order online, but the total due will be calculated and charged at the store.

What should I know about picking up my online order from an AT&T store?

You’ll get an email with pickup instructions when your order is ready. Bring these with you:

  • A valid driver's license, government-issued ID, or passport
  • The card you used to place your order
  • Your old account number if you're transferring from another service provider
  • Your old phone if you want us to transfer your data

Avoid making any account changes until after you pick up your order.

FYI: Save time by scheduling an appointment.

  • If you arrive too early, your order might not be ready, and you’ll have to come back later
  • Pick up your order within three days. After that, we’ll cancel it.
Who can pick up my online order from an AT&T store?
Only the account owner or an authorized user can pick up an order. Want someone else to do it? Make them an authorized user first

Keep in mind: If you have a new account, only the account owner can pick it up.
Last updated: March 25, 2026

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