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Add a Retail Authorized User

If you’re a wireless account owner or have primary online access, you can add a Retail Authorized User. Authorized users can manage the account in a retail store.

You can have up to 10 retail authorized users on your wireless account. Once you add them, you can’t change them, but you can remove and re-add them.

Good to know:
Before you can add an authorized user, your account must be 30 days old and have the first bill paid.
  1. Go to your myAT&T Profile and select Account users.
  2. Choose your wireless account from the dropdown, if you have more than one account.
  3. In Authorized users, select Manage authorized users.
  4. Select Add an authorized user.
  5. Complete the fields to receive a verification code.

Have questions about different types of users and what they can do? Check out our user permissions to find out what tasks authorized users can perform for a wireless account.

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