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Combined services Early Termination Fee (ETF)

If you combined AT&T or DIRECTV services, and you cancel service before the end of your term or service commitment, you may be charged an ETF.


DETAILED STEPS

Here’s how to find combined services ETF information:

  1. Go to your myAT&T Profile. Sign in if required.
  2. Scroll to My linked accounts.
  3. Select View customer service summary & terms of service (PDF) in the Bundled section.
The customer service summary is a PDF document that shows you all products and services in your combined services. If you have ETF fees, they’ll be listed here.

About your ETF

An ETF is another way to pay the amount you promised to pay when you signed your Service Commitment.  It’s not a punishment. Once you complete your term or Service Commitment, you can cancel the service without an ETF charge.

The ETF amount depends on the type of device you bought. It also depends on how much of your term or Service Commitment you completed when you cancel service. The ETF amount becomes less each month of your contract. When your contract ends, the ETF amount is zero.

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Community forums

Have questions about your U-verse TV service? Explore our community forums for answers.

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