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What is the AT&T Voice DNA Administrator tool and how is it used?

The AT&T Voice DNA Administrator tool is an application that allows your Company Administrator to provision end users with AT&T Voice DNA Service, grant access to appropriate individuals, and maintain the service features. Your Company Administrator is selected from within your own company; you can have multiple administrators, each responsible for a separate set of employees. 

To access the AT&T Voice DNA Administrator tool, select Tools from the AT&T BusinessDirect navigation bar. Under

Network Management, select Use Voice DNA Administrator.

Some of the key functions that you can perform using this tool are: 

  • Adding employees so they can use the AT&T Voice DNA Service; granting access permissions; assigning features and telephone numbers; and configuring IP phones, faxes and other devices.
  • Creating and maintaining a company-wide directory of contacts.
  • Designating additional employees to serve as AT&T Voice DNA Company Administrators within your company and assigning them specific groups of employees to monitor, if necessary.
  • Creating customized classes of service, call groups and hunt groups, call distribution queues, etc.
  • Creating custom dial plans.
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