This tool helps you assess the performance of three AT&T Toll-Free Service advanced features: Intelligent Call Processing (ICP), Next Available Agent Routing (NAAR), and Network Queuing. With this information, you can determine whether you need to make changes to your routing plans for toll-free calls.This tool includes information on calls that are still in progress at the time of data collection!

In addition, this tool provides calling information on all call attempts that were initiated more than three minutes earlier even those that are not successfully completed! The tool provides the area code and exchange only, not the entire 10-digit phone number, but costs less than the Analyze & Monitor Call Data tool.