| AT&T BusinessDirect® | |||
|---|---|---|---|
| Overview of Prompts for Automated Voice Response System | |||
| 800-221-0000 | |||
| Prompt Menu | |||
| Press 1: | For assistance with logging into AT&T BusinessDirect or password resets | ||
| Press 1: | For AT&T BusinessDirect password resets or login assistance | ||
| Press 2: | For Service Manager password resets | ||
| Press 2: | For support with AT&T BusinessDirect profiles | ||
| Press 1: | For Enterprise Customers needing a new user profile or changes made to your existing user profile | ||
| Press 2: | For small business customers needing a new user profile and/or registration code | ||
| Press 3: | Assistance for Company Administrators or AT&T Account Team Representatives | ||
| Press 3: | For assistance with billing questions | ||
| Press 1: | For billing clarification, or inquiries aboutyour bill or account | ||
| Press 2: | For View Analyze and Pay Your Bill Training | ||
| Press 3: | To report View Analyze and Pay Your Bill application is unavailable | ||
| Press 4: | For assistance with navigation or functionality of View Analyze and Pay Your Bill | ||
| Press 5: | For assistance with Manage Your Account | ||
| Press 6: | For assistance with Analyze Corporate Calling Card Bills | ||
| Press 7: | For assistance with Red Cross Billing | ||
| Press 4: | For assistance with re-routing Toll Free Numbers | ||
| Press 6: | For Control Toll Free Routing | ||
| Press 5: | Trying to Report a Trouble with your Network or Circuit | ||
| Press 1: | For voice and non-IP data circuit maintenance center to create a trouble ticket | ||
| Press 2: | For AVPN circuit maintenance center to create a trouble ticket | ||
| Press 3: | For EVPN circuit maintenance center to create a trouble ticket | ||
| Press 4: | For the MIS circuit maintenance center to create a trouble ticket | ||
| Press 5: | For the voice only circuit maintenance center to create a trouble ticket | ||
| Press 6: | For Report & Track Troubles Training | ||
| Press 7: | To report the Report & Track Troubles application is unavailable | ||
| Press 8: | For assistance with navigation or functionality of Report & Track Troubles | ||
| Press 6: | For Ordering questions | ||
| Press 1: | For status of ABN orders | ||
| Press 2: | For status of OneNet, VTNS and Data orders | ||
| Press 3: | For status of all other orders | ||
| Press 4: | For Order Business Services training | ||
| Press 5: | To report the Order Business Services application is unavailable | ||
| Press 6: | For assistance with navigation or functionality of Order Business Services | ||
| Press 7: | For assistance with Change 911 Address | ||
| Press 7: | For Managed Services Hosting questions | ||
| Press 1: | For Managed Security Services | ||
| Press 2: | To report the Managed Services Hosting applications are unavailable | ||
| Press 3: | For Managed Services Hosting training | ||
| Press 4: | For assistance with navigation or functionality of Managed Services Hosting Reporting Platform | ||
| Press 5: | For assistance with navigation or functionality of Managed Services Hosting Element Visualizer | ||
| Press 6: | For assistance with navigation or functionality of Managed Services Hosting Client Request System | ||
| Press 7: | For assistance with navigation or functionality of Managed Services Hosting View Intelligent Reporting System | ||
| Press 8: | For support of a category not previously mentioned | ||
| Press 1: | To report an application unavailable | ||
| Press 2: | For assistance with navigation or functionality of Voice Performance or Voice Over IP Performance Management tools | ||
| Press 1: For Analyze and Monitor Call Data | |||
| Press 2: For Analyze Toll Fee Call Attempts or Monitor and Control Voice Performance | |||
| Press 3: For Analyze Voice Network Data | |||
| Press 4: For AT&T BusinessDirect Map | |||
| Press 5: For Manage IP Transfer Connect | |||
| Press 6: For Outbound Feature Management | |||
| Press 7: For View and Analyze Inventory | |||
| Press 8: For View IP Network Usage Reports or DNS Provisioning tool | |||
| Press 3: | For assistance with navigation or functionality of Managed Services Performance Reporting tools | ||
| Press 1: For Network Maps | |||
| Press 2: For Performance Reports | |||
| Press 4: | For assistance with navigation of Business Connections | ||
| Press 5: | For assistance with application support of Government TNET and Homeland Security | ||
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- Account and Billing
- Is there a list of the new AT&T BusinessDirect prompts
PrintIs there a list of the new AT&T BusinessDirect prompts