Online Checkin

Double-check the info you entered and try again.

Want help? Ask an expert or open your ready-for-pick email and tap <b>I’m here</b>.

Order Search Error

Looks like you already picked up your order from [[STORE_NAME]].

If you <b>didn’t</b> pick up this order, call the store at [[STORE_NUMBER]].

Review your text messages for your check-in options.

Try scanning the QR code again. If that doesn't work, ask a store rep for help.

QR Code Error

We’ll contact you as soon as we are ready for you.

No need to check in—we can help you right now.

We’ll reserve this time and text you updates on the day of your visit.

Pick a new date and time

Store address

Choose a day and time. We’ll reserve the time and move you to the top of the list when you check in at the store.

<i>The wait right now is about <b>[[EWT]]</b></i>

Are you close by? The [[STORE_NAME]] isn’t busy right now, so feel free to stop in for help.

Store hours

In a couple of sentences, tell us how we can help.

I’m a current AT&T customer, getting a new phone.

I’m adding to my existing AT&T account.

I want a phone case, headphones, or other accessories.

Enter the first and last name of the person who placed the order or the order number.

I give AT&T permission to call or text this wireless number with information about my services and scheduled visit reminders.

English is my preferred in-store language

Spanish is my preferred in-store language

We’ll use these details to send reminders and updates.

By checking in, I agree to receive automated informational text message updates from AT&T on my phone about my spot in line for service at the store and a one-time survey. I understand that messaging and data rates may apply to these updates.

Now, let’s make sure your phone number's correct so you get our text updates. Everything look good?

We’ll text you a reminder on the day of your visit.

We’ll [[text/email/text and email]] you a reminder on the day of your appointment.

Be sure to bring your government-issued photo ID and be ready to share your passcode.

Bring the above, plus ask the account owner to make you an authorized user in their profile

Bring your government-issued photo ID and we’ll help you get set up.

Just reply to the confirmation text we sent you.

We’ll text you to remind you of your visit and send updates about your estimated place in line.

Let’s try that again. Go back and start your check-in over.

System Error

Looking for hands-on help? Let’s find a time that works for you.

Online Check-In: Get in line at your local AT&T Store

Now you can check in online to save your spot in line at your local AT&T store.