Troubleshoot your 5G gateway

Get help with connections and devices.

Wi-Fi network

Can’t find your Wi-Fi® network? Check the Wi-Fi LED light on your gateway. It should be green or blue (if you’re using WPS). If it’s gray, make sure you have turned on the Wi-Fi option. From a device connected by wire to your network:

  1. Sign in to the Internet Air web admin portal.
  2. Open Network and then Wi-Fi.
  3. Make sure your Wi-Fi is set to on.

Also, make sure the device isn’t on the blocked device list.

Wireless network connection

Check the 5G and 4G LED lights to make sure you have a good connection. These lights let you know your connection strength to the wireless AT&T wireless network.

  • Green (solid): You have a strong signal.
  • Blue (solid): You have a fair signal.
  • Red (solid): You have a weak signal. Move your gateway to a better location.

Learn what the 5G gateway lights mean

If you’re still having trouble, you may want to restart your gateway. Just unplug it for 5 seconds and plug it back in.

Last updated: March 26, 2024