AT&T Business Attendant

Business Attendant is a call-answering and routing service feature designed for small businesses. You select the telephone number to be converted to the auto-attendant feature within your AT&T Phone for Business service. Use your myAT&T customer online account portal to easily set up your personalized call tree and record messages to enhance your business presence and streamline your incoming calls.

Business Attendant (BA) provides your inbound callers a 24/7 call answering and routing service to quickly direct them to the right person and/or department.

• Calls can be routed to any phone number in the U.S. or Canada. 
• Calls can be routed to cell numbers, landline numbers, VoIP numbers, and Toll Free numbers. International numbers are not supported.
• Callers can also be routed to short, pre-recorded messages, or to specified voicemail boxes, or back to the main menu.

After your order for AT&T Business Attendant is complete, securely sign in to your myAT&T account to:

• Create and/or upload recordings (.wav files).
• Design and manage the call routing tree, including assigning dial keypad numbers for each branch option.
• Assign specific recorded .wav files for each branch.
• Establish during business hours and after business hours messaging.
• Test your set-up.
• Turn Business Attendant feature on and off.

Your personalized greeting & message recordings are created in one of two ways:

• Upload a prerecorded .wav file to your computer hard drive and then upload the file on the Business Attendant configuration page in your myAT&T online account.
• Request our network to call you by entering your 10 digit telephone number on the Business Attendant configuration page in your myAT&T online account and follow the simple, recorded prompts to record your messages over the phone.