AT&T Business Attendant

Find out about this new optional feature now available with AT&T Phone for Business digital phone service.

AT&T Business Attendant

Business Attendant is a call-answering and routing service feature designed for small businesses. You select the telephone number to be converted to the auto-attendant feature within your AT&T Phone for Business service. Use your myAT&T customer online account portal to easily set up your personalized call tree and record messages to enhance your business presence and streamline your incoming calls.

Instructions & information

Business Attendant (BA) provides your inbound callers a 24/7 call answering and routing service to quickly direct them to the right person and/or department.
  • Calls can be routed to any phone number in the U.S. or Canada. 
  • Calls can be routed to cell numbers, landline numbers, VoIP numbers, and Toll Free numbers. International numbers are not supported.
  • Callers can also be routed to short, pre-recorded messages, or to specified voicemail boxes, or back to the main menu.

After your order for AT&T Business Attendant is complete, securely sign in to your myAT&T account to:
  • Create and/or upload recordings (.wav files).
  • Design and manage the call routing tree, including assigning dial keypad numbers for each branch option.
  • Assign specific recorded .wav files for each branch.
  • Establish during business hours and after business hours messaging.
  • Test your set-up.
  • Turn Business Attendant feature on and off.

Your personalized greeting & message recordings are created in one of two ways:
  • Upload a prerecorded .wav file to your computer hard drive and then upload the file on the Business Attendant configuration page in your myAT&T online account.
  • Request our network to call you by entering your 10 digit telephone number on the Business Attendant configuration page in your myAT&T online account and follow the simple, recorded prompts to record your messages over the phone.

More information

For more information, or to place an order for AT&T Business Attendant, contact us to speak with an AT&T Phone for Business specialist. The AT&T Business Attendant feature is subject to AT&T Phone for Business Terms of Service.

AT&T Business Attendant User Guide (PDF, 2.7MB)

Additional support and how to videos
Last updated: December 7, 2022