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Stay connected when you’re not sending or receiving email

Learn how to troubleshoot why your email disconnects when you’re not sending or receiving email in Outlook Express.


ArticleINSTRUCTIONS & INFO

Troubleshoot email connection issues

If your email appears to be disconnected but you can still send and receive email, you may need to update your connection options or your account properties.
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Update your connection options

  1. Open Outlook Express.
  2. From the Tools menu, select Options.
  3. Select the Connection tab and uncheck the box next to Hang up after sending and receiving.
  4. Click OK.
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Update your account properties

  1. Open Outlook Express.
  2. From the Tools menu, select Accounts.
  3. Select the Mail tab.
  4. Highlight mail.att.net, and then select Properties.
  5. Select the Connection tab and uncheck the box next to Always connect to this account using.
  6. Click OK.
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