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AT&T convenience fees

Learn about convenience fees.

About convenience fees

A convenience fee is a fee charged to a customer as a result of the customer paying his or her bill by talking to an AT&T service representative (either over the telephone or in a retail store) or a fee charged by a vendor (not AT&T) at an authorized payment location.

Payments made online through myAT&T, or through the interactive voice response phone system, or payments made through U.S. mail do not result in the assessment of a convenience fee.