Visit your device manufacturer's website.

Here's your device's complete instructions, specs and more.

User manual

Get help with your wireless device, plan, and more.

If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at <b>800.331.0500</b>. We're available every day from 7 a.m. to 10 p.m. local time.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

Ask questions. Get answers. Help others. Join the conversation!

Your feedback helps us make support better. Want to see more discussion topics?

Let us know why this discussion didn't help:

Enter another ZIP to see info from a different area.

https://www.att.com/msapi/idp-content-orchestration/v1/idpcms/support/article/index?raw-mode=true

<h3><strong><span class="type-base">Have a new iPhone 15?</span></strong> Update to iOS 17.0.2 before transferring content from your old device. <u><a class="type-sm color-white" href="https://www.att.com/support/article/wireless/000097823">Learn more</a></u></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn how to update your contact information.

Traditional phone AT&T Account Management Account & profile Contact information - SMB

Find out how to reset your password or recover your ID.

Traditional phone AT&T Account Management Account & profile Forgot ID or Password - SMB

Traditional phone AT&T Account Management Account & profile IDs, login & registration - SMB

Find out how to make changes to your traditional phone service and return equipment.

Traditional phone AT&T Account Management Account & profile Move, change or cancel - SMB

Get help with account and billing notifications.

Traditional phone AT&T Account Management Account & profile Notifications - SMB

Read about Terms &amp; Conditions and early termination fees for traditional phone service.

Traditional phone AT&T Account Management Account & profile Terms & conditions - SMB

See how to make changes to your traditional phone service.

Traditional phone AT&T Account Management Account & profile - SMB

Viewing, understanding, and questions about your bill.

Traditional phone AT&T Account Management Billing & usage Bill details - SMB

Learn about billing periods, charges, and how we calculate your bill.

Traditional phone AT&T Account Management Billing & usage Billing - SMB

Read about charges and fees for your traditional phone service.

Traditional phone AT&T Account Management Billing & usage Charges & fees - SMB

Traditional phone AT&T Account Management Billing & usage - SMB

Learn about adjustments and refunds to your bill.

Traditional phone AT&T Account Management Payments Adjustments & refunds - SMB

Traditional phone AT&T Account Management Payments Arrange a late payment - SMB

Learn how to make automatic payments on your traditional phone account.

Traditional phone AT&T Account Management Payments Automatic payments - SMB

Traditional phone AT&T Account Management Payments Electronic payments - SMB

Learn how to pay your bill and enroll in AutoPay.

Traditional phone AT&T Account Management Payments Make a payment - SMB

Find out how to pay your traditional phone bill by mail.

Traditional phone AT&T Account Management Payments Paying by mail - SMB

Learn about which payment methods we accept.

Traditional phone AT&T Account Management Payments Payment methods - SMB

Explore ways to pay or get notifications about your bill.

Traditional phone AT&T Account Management Payments Update payment profile - SMB

Find out how to pay your traditional phone bill.

Traditional phone AT&T Account Management Payments - SMB

Explore local, long distance, and international calling plans.

Traditional phone AT&T Account Management Plans - SMB

Learn how to order new traditional phone service.

Traditional phone AT&T Account Management Orders - SMB

Get help managing your traditional phone service and account.

Traditional phone - AT&T Account Management - SMB

Traditional phone Installation & setup Phones & accessories

Get information about your traditional phone installation.

Traditional phone - Installation & setup - SMB

Explore traditional phone accessibility services.

Traditional phone Voicemail, features & troubleshooting Accessibility - SMB

Learn about traditional phone dialing, directory assistance, and more.

Traditional phone Voicemail, features & troubleshooting Dialing & directories - SMB

Learn about traditional phone calling features.

Traditional phone Voicemail, features & troubleshooting Calling features - SMB

Get help troubleshooting bad connections and reporting service problems.

Traditional phone Voicemail, features & troubleshooting Troubleshooting - SMB

Explore setting up your traditional phone voicemail, check messages, and more.

Traditional phone Voicemail, features & troubleshooting Voicemail - SMB

Get support for traditional phone service.

Traditional phone - Voicemail, features & troubleshooting - SMB

Learn about traditional business phone plans, features, and more. Find out how to contact us.

Traditional phone

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1193079?app-id=idpui

If you have recently ordered new services, your new services may take up to 3 business days to show up in AT&amp;T online account management.

Online Accounts not showing all services

About AT&T online account