Deals
iPhone deals
Samsung Galaxy deals
Gift Ideas
Business employee
55+
Military
First responders
Nurses & physicians
Teachers
Union
Credit card
&More Benefits
Explore wireless
Plans & prices
Phones & devices
Upgrade
Bring your own
Add a Line
Switch and save
Trade in your device
International options
Shop new iPhones
iPhone 16
Samsung Galaxy S25
Why AT&T Wireless
Wireless help
More resources
Explore Internet
Plans & prices
Fiber
All-Fi (Wi-Fi)
Check availability
AT&T Internet Air
Moving services
Bundles
Gaming
Home business
Internet help
Internet Speed Test
More resources
Access from AT&T
Explore DIRECTV
TV bundles
DIRECTV help
U-verse help
Explore AT&T PREPAID
Prepaid plans
Phones
Bring your own phone
Prepaid deals
Prepaid account
Activate your service
Lease-to-Own
Home Phone Services
AT&T Phone
AT&T Phone – Advanced
Landline Phone
Lifeline
Phones & accessories
Digital phone help
Landline phone help
Bundles
Internet + DIRECTV
Internet + Wireless
Internet + Phone
Home office
Smart watches & devices
Smart home
In-car Wi-Fi
All accessories
Headphones
Cases
Chargers
Screen protectors
Speakers & smart home
Internet & TV equipment
PopSockets & more
Gadgets & gaming
Accessory deals

I cannot make long distance calls. Why?

Find out why you may not be able to make long distance calls.

Troubleshoot long distance calls

If you find that you are able to make local, but no "1+" long distance dialed calls through your designated long distance carrier, consider the following:

  • Check to make sure you have not subscribed to a product that allows you to restrict the numbers that can be called from your telephone.
  • Your long distance calls may be restricted by your designated carrier if your payments are not current.
  • If this is a new installation, did you subscribe to a long distance carrier? If you did not, you will have to use a dial-around code in order to place a long distance call.
  • You or someone in your house may have placed a "toll blocking" restriction on your telephone line.
  • There may be a problem with the switch owned by the long distance carrier, and if there is, you should contact them. To verify your long distance carrier, call 1.700.555.4141 from the phone number you want to check.
Last updated: December 7, 2022

Browse topics